Karmin provides flat rate shipping worldwide so no matter where you are in the world you can use some of the best hair tools. Once we have received your order your item will be shipped within 24 hours (excluding weekends). Once your item has been sent you will be able to login to your Account and track your order.
Shipping Times
All shipping and delivery times are an estimate.
| Delivery Country | Estimated Delivery | |
|---|---|---|
| Americas | United States* | 5-7 business days |
| Hawaii | 7-10 business days | |
| Puerto Rico | 7-10 business days | |
| Canada | Flat Rate: 7 – 14 business days
Express Shipping: 2-3 business days |
|
| Mexico | Free Rate: 7 – 14 business days
Express Shipping: 2-3 business days |
|
| Central America | 7-10 business days | |
| Colombia | Flat Rate: 7 – 14 business days
Express Shipping: 2-3 business days |
|
| Venezuela | 3-6 business days | |
| Peru | Flat Rate: 7 – 14 business days
Express Shipping: 2-3 business days |
|
| Chile | Flat Rate: 7 – 14 business days
Express Shipping: 2-3 business days |
|
| Brazil | 3-6 business days | |
| Argentina | Flat Rate: 7 – 14 business days
Express Shipping: 2-3 business days |
|
| Europe | United Kingdom | 5-7 business days |
| Ireland | 5-7 business days | |
| Norway | 5-7 business days | |
| Sweden | 5-7 business days | |
| Finland | 5-7 business days | |
| Denmark | 5-7 business days | |
| Germany | 5-7 business days | |
| Poland | 5-7 business days | |
| Czech Republic | 5-7 business days | |
| France | 5-7 business days | |
| Italy | 5-7 business days | |
| Greece | 5-7 business days | |
| Portugal | 5-7 business days | |
| Spain | 5-7 business days | |
| Asia | Russia | 5-7 business days |
| Turkey | 5-7 business days | |
| United Arab Emirates | 5-7 business days | |
| China | 5-7 business days | |
| Japan | 5-7 business days | |
| India | 5-7 business days | |
| Philippines | 5-7 business days | |
| Malaysia | 5-7 business days | |
| Singapore | 5-7 business days | |
| Oceania | Australia | 5-7 business days |
| New Zealand | 5-7 business days | |
| Africa | South Africa | 5-7 business days |
*Continental United States
Please Note
All shipping and delivery times are an estimate. We do our best to get your order to you as quickly as possible, however in some cases shipping may take longer to due to shipping services or customs and this is completely out of our control.
SHIPPING INFORMATION
We have warehouses in the United States, Canada, the United Kingdom, Colombia, and Panama. We will always do out best to send from the nearest warehouse but in some cases we may need to ship from another warehouse.
To see average shipping times please visit our shipping page here.
Yes, we can ship to almost any country, there may be shipping fees during checkout. To see if we ship to your country please visit one of our global websites found here and during checkout you will be able to see shipping fees for your country.
You can login to your account to track your order. You can login here.
If your order says “Processing”, it is being prepared for shipping. If it says “Shipped”, we’ve handed it off to a shipping carrier and you can view any available tracking information in your account.
If you do not have an account with us, tracking information will be provided in your shipping confirmation email.
Yes, you can and will have this option during checkout.
If you are not around to accept your parcel, the carrier will leave a card with details as to where your parcel is. You can then contact them to arrange a mutually convenient time to re-deliver or alternatively arrange collection from a local post office.
Depending on your Country’s customs policy, yes, you may be charged tax or customs on your package. In most cases If you are located in the following countries you will not be charged: Canada, the United States, Colombia, Europe, and the United Kingdom.
If we are out of stock of your item then it may be shipped from another location and therefore incur fees. We will always do our best to send from the nearest warehouse.
We currently use DHL, EMS, ePacket, Fedex and UPS express shipping.
Yes we do offer upgraded express to some countries, if it’s available for your location you will see the option to upgrade shipping during checkout.
Karmin offers free worldwide shipping to the following countries.
Australia
Argentina
Ausria
Belgium
Boliva
Brazil
Canada
Chile
Colombia
Costa rica
Czech republic
Denmark
Domincan republic
Ecuador
El salvador
Espana
France
Germany
Guatemala
Honduras
India
Indonesia
Ireland
Italy
Malaysia
Mexico
Netherlands
New zealand
Nicaragua
Norway
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Puerto rico
Singapore
South africa
Sweden
Switzerland
Thailand
Turkey
United Kingdom
Uruguay
United States
All other countries have a flat rate of $14.95. US
To see all Karmin stores by country visit here.
WARRANTY
Karmin uses the best available technology and each product is inspected before it’s released but just in case all Karmin items come with a 2-3 year manufacturer’s warranty (Please check the product page to see the warranty for each product).
If you are having any problems with your Karmin product please contact us at cs@karmin.ca with your receipt so we can help with a replacement.
Warranty will cover all items that are damaged or no longer function due to factory defects. Items that are dropped or mistreated are not covered by the warranty.
Your product will come with an authentication card and hologram security number. To register your product visit the registration page.
Karmin offers free warranty replacements and free shipping for your replacement item.
If you have an item under warranty simply contact us at cs@karmin.ca with your order number and we will issue you a free replacement. You will not be required to send the damaged item back. Please dispose of the damaged item.
Once we receive your warranty claim please allow upto 2 weeks to receive your replacement item.
Once we receive your warranty claim please allow upto 2 weeks to receive your replacement item.
RETURNS & EXCHANGES
Our Guarantee
If for any reason, you’re not satisfied, Karmin offers a 21 return policy. You will have 21 days after delivery, if you are not happy with your purchase please contact us for return or store credit at cs@karmin.ca for a full refund.
Please note* Due to hygiene reasons, we can not accept returns of used items. All returns must be new in the original package.
Important* Please DO NOT send the item back to the same address you received it from without contacting us first.
1. For returns, please send your receipt and give your reason for return to cs@karmin.ca. We will reply and let you know what steps to follow.
2. If possible, reuse your original shipping box and packing materials to secure the item(s).
Please note* Due to hygiene reasons, we can not accept returns of used items. All returns must be new in the original package.
If your package arrived damaged please contact customer service ASAP so that we can take care of the situation accordingly and get a new product delivered to you right away. Please visit our contact page for phone and email information.
Karmin will pay for all returns and processing fees for any items that are damaged/defective or incorrect. We will have you send the item back and we will send you a replacement at no additional cost.
As soon as your return has been processed by our warehouse, you will receive an updated email as confirmation of your return.
In the unlikely event that you do not receive this email within 15 days of posting your parcel to us, please get in touch with Customer Service and we’ll get back to you as soon as possible.
If you have returned your parcel using a service that can be tracked, please provide the reference number and carrier when you contact us.
Refunds will be made to the card used for the original transaction. Please allow 3-5 business days for the amount to post to your account after refunding. If you paid using PayPal then your PayPal account will be credited accordingly.
Once your order passes our initial security measures it is immediately sent to our distribution centre to be dispatched. While we will aim to accommodate any order changes or cancellation requests but we cannot guarantee these can be actioned.
Karmin does not cover the return shipping costs however, we will cover the cost to ship any replacement item.
You will be refunded in full minus any return shipping fees for all items returned within the 21 day money back guarantee period.
Once we receive your return, Please allow 1 week for your return to be processed. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.
When you return your purchase to Karmin by mail, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. If you paid with PayPal, you will receive a full refund to your PayPal account.
We do not accept any returns or refunds after the 21 day period (21 days after delivery).
Please also see our Terms and Conditions for more information.
Yes, because we understand that Christmas can be a busy time of year, we have an extended returns policy. Orders placed between the 1st of November and the 24th of December, may be returned at any time until the 1st of February.
BILLING INFORMATION
We accept Visa, Mastercard, Amex, Discover, Apple Pay, Android Pay, Stripe and PayPal.
If you are checking out with credit card your will see on your credit card bill Karmin. If you are using Paypal then you will see payment sent to payments@karmin.ca Karmin Professional Ltd.
Yes we will send you an invoice for your order via email and you can also login to your account and download your invoices.